🌈 Who We Are
At Free Spirited, we’re a small, family-run business that believes in color, comfort, and great customer service. We've served over 100,000 happy customers and are proud to hand-dye every shirt with love.
What Is Free Spirited Insiders?
Free Spirited Insiders is our VIP membership that gives customers:
- Up to 60% off on members-only products and free shipping on every order
- Early access to new designs
- Insider-only products and sales
When you shop during certain sales or bundle offers, a 21-day free trial of the Insiders Club is included at checkout. After 21 days, it renews at $24.95/month unless canceled — just like Amazon Prime or other memberships.
We never want someone to stay in the club if they didn’t intend to. That’s why:
✅ The trial is clearly shown all over our site, including during checkout
✅ An email confirmation is sent after purchase with cancellation info
✅ You can cancel anytime (even right after ordering) — no hassle, no judgment
❌ Noticed a $24.95 Charge? Why was I Charged $24.95?
You may have seen a $24.95 charge from us after a one-time order. This is not a scam — it’s the membership starting after your 21-day free trial.
We never want anyone to stay in the club by accident, so we’ve built in multiple safeguards:
✅ The trial is shown clearly at checkout
✅ We send a confirmation email with cancellation info
✅ You can cancel anytime — no returns required, no hassle
You can:
- Cancel Membership
- Request Refund
- Or reach our support team directly:
📧 Email: support@shopfreespirited.com
☎️ 24/7 Phone Support: 1-252-597-9371
💬 "I canceled and they refunded me immediately. Great customer service!" — Melanie R., TX
We respond to every customer. And yes — we refund memberships when there’s confusion. Always.
💬 Common Questions
How do I cancel my Free Spirited Insiders membership? How to get a refund?
Use our cancellation link, reply to any order email, or call us. You don’t need to return anything — and you won’t be charged again.
Why was I charged after a one-time order?
You likely got a free 21-day trial of our VIP club. After 21 days, it bills monthly unless canceled — like most subscription services.
I never received emails or alerts! Is Free Spirited a Scam?
Sometimes emails land in spam or promo folders. We always send multiple notices — but even if you missed them, we’ll make it right.
🔍 Is Free Spirited Legit?
Yes — 100%. We’ve sold over 100,000 shirts and have thousands of 5-star reviews. We’re real people who care deeply about our customers and make it right every time.
🛡️ We refund memberships whenever there’s confusion.
We respond to every single message — no bots, no runaround.
📢 Saw Something on BBB or TrustPilot?
If you landed here from a complaint site like BBB, we’re glad you found us.
We know things can get missed at checkout — if anything wasn’t clear or expected, just let us know. We’ll make sure your account is fully canceled and refund anything in question, no hassle.
🛡️ You Deserve to Know the Truth
✅ Yes, we charge for our VIP membership — but only after a free trial
✅ Yes, we refund anyone confused — fast
✅ Yes, we’re real — and we care
❤️ Your Trust Matters
We’re constantly improving how we communicate on our web pages and during checkout, and we’ve added more ways for customers to cancel, skip, or manage their account easily. If we ever make a mistake, we fix it.
We’re not perfect — but we care.
If you ever have feedback, email Abby, our Customer Support Lead. We’re here to listen and help.